Director Of Digital Onboarding • Lead

Who you are

You have extensive experience in digital onboarding and customer success, ideally with a background in IT infrastructure and security management solutions. Your strategic mindset allows you to build scalable onboarding programs that accelerate time-to-value and improve product adoption. You are data-driven and understand how to leverage analytics to enhance customer experiences.

You thrive in a fast-paced environment and are passionate about driving customer success through innovative onboarding strategies. Your leadership skills enable you to guide teams effectively, ensuring that onboarding processes are seamless and impactful. You are adept at collaborating with cross-functional teams to align onboarding initiatives with broader business goals.

What you'll do

As the Director of Digital Onboarding, you will lead the development and implementation of onboarding programs across Kaseya’s product portfolio. You will focus on creating a customer-centric onboarding experience that drives product adoption and satisfaction. Your role will involve analyzing customer feedback and onboarding metrics to continuously improve the onboarding process.

You will work closely with product teams to ensure that onboarding materials are up-to-date and reflect the latest product features. Additionally, you will mentor and develop your team, fostering a culture of excellence and innovation in customer onboarding practices. Your strategic vision will help shape the future of Kaseya’s customer engagement initiatives.

What we offer

Kaseya provides a dynamic work environment where innovation is encouraged. You will have the opportunity to make a significant impact on customer success and drive transformative change within the organization. We offer competitive compensation and benefits, along with opportunities for professional growth and development.