About NICE
Canned wine redefined for every occasion
Key Highlights
- Largest independent canned wine brand in the UK
- Clients include Sainsburyβs, Ocado, and Chelsea FC
- Launched in 2019 with rapid growth in the market
- 100% recyclable packaging and vegan wine offerings
NICE is a pioneering canned wine brand based in London, UK, that launched in 2019. Specializing in vegan wine packaged in 100% recyclable cans, NICE is transforming the wine industry by promoting consumption in unconventional settings. With clients like Sainsburyβs, Ocado, and Chelsea FC, NICE has q...
π Benefits
Employees enjoy an endless supply of wine, daily breakfast, and a commitment to sustainability with a journey towards B Corp certification. NICE offer...
π Culture
NICE values kindness and honesty, ensuring every team member's opinion is valued. The company is focused on sustainability and community engagement, c...
Customer Success Manager β’ Mid-Level
NICE β’ United States - Remote
Overview
NICE is hiring a Customer Success Manager to drive adoption and retention for small-to-mid market customers. You'll focus on delivering value through a digital-first customer success model. This role requires strong collaboration with Sales, Product, Support, and Marketing teams.
Job Description
Who you are
You have a proven track record in customer success management, particularly in a digital-first environment. Your experience includes driving customer adoption and retention strategies, ensuring that clients realize the full value of the products they use. You are adept at designing and implementing scalable customer success programs that cater to a diverse customer base. Your ability to analyze customer engagement metrics allows you to continuously optimize success strategies, ensuring that customers achieve their desired outcomes. You thrive in collaborative settings, working closely with cross-functional teams to enhance the customer experience. You are passionate about leveraging technology to improve customer interactions and outcomes.
What you'll do
As a Scale Customer Success Manager at NICE, you will own the success outcomes for a portfolio of small-to-mid market customers. Your primary focus will be on delivering value through tech-touch and one-to-many engagement models. You will design, build, and deploy repeatable customer success playbooks across key lifecycle stages, including onboarding, adoption, renewal readiness, and expansion signals. You will define success criteria for scaled programs and measure their effectiveness using engagement, adoption, retention, and health metrics. Your role will involve close collaboration with Sales, Product, Support, and Marketing teams to ensure a high-quality customer experience at scale. You will continuously optimize customer success motions to drive value realization and retention across your customer segment.
What we offer
At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values innovation and strives for excellence. We provide opportunities for professional development and encourage you to take ownership of your career path. Our commitment to diversity and inclusion ensures that all employees feel valued and respected. Join us to make a significant impact in the customer success space and help shape the future of our customer engagement strategies.
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