Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success, demonstrating your ability to build strong relationships and drive customer satisfaction. Your written and verbal communication skills are exceptional, allowing you to convey complex information clearly and effectively. You are a problem-solver who takes initiative without being asked, always looking for ways to enhance the customer experience. Your positive attitude makes customers feel they made the right choice with Delve, and you are committed to going the extra mile to ensure their success.

You possess technical fluency, particularly in configuring AWS and engaging in security stack conversations, which allows you to support customers effectively. You thrive in a fast-paced environment and are comfortable managing stress during peak product usage hours. You understand the importance of maximizing platform usage and compliance completion rates, and you are driven by metrics that reflect customer success.

What you'll do

As a Customer Success Manager at Delve, you will own the client relationship post-sale, ensuring that customers achieve their desired outcomes with our platform. You will run effective onboarding calls to help customers realize value quickly, guiding them through the initial setup and usage of our services. Your focus will be on driving ongoing engagement and platform usage, proactively identifying opportunities for renewal and growth.

You will champion Delve in every interaction, maintaining a positive tone and reinforcing the value our platform brings to customers. Regularly showing ROI will be a key part of your role, as you quantify the time and money we save our clients. You will collaborate closely with cross-functional teams to address customer needs and ensure their success, ultimately setting the stage for renewals and upsell opportunities.

What we offer

At Delve, we value our Customer Success team and the impact they have on our clients. We offer a supportive environment where you can grow your skills and make a real difference in customer experiences. Our recent funding round has positioned us for rapid growth, and you will be part of a dynamic team that is dedicated to customer success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.