Customer Support • Entry-Level

Who you are

You are a motivated individual with a passion for helping others and a desire to grow your knowledge in the EdTech industry. You thrive in a collaborative environment and are eager to connect with customers through various communication channels, including email and phone. Your ability to creatively solve technical issues will be key in delivering exceptional support to our school district and application partners.

You have a strong customer service orientation and are comfortable managing a high volume of support requests. Your excellent communication skills allow you to convey technical information clearly and effectively, ensuring that customers feel supported and valued. You are adaptable and can prioritize tasks efficiently, especially during peak seasons.

What you'll do

As a Customer Support Representative at Clever, you will independently manage and prioritize a high seasonal volume of customer support requests via phone and email. You will handle around 40+ cases a day, ensuring that each customer receives fast, friendly, and personalized support. Your role will involve troubleshooting technical issues and providing solutions that empower students and educators.

You will participate in a robust onboarding program to familiarize yourself with Clever's products and the EdTech landscape. After onboarding, you will engage in ongoing development through our Quality Assurance program, which is designed to enhance your skills and support your success in this role. You will collaborate closely with your team to share insights and improve the overall customer experience.

What we offer

Clever offers a supportive and collaborative work environment where you can grow your skills and make a meaningful impact in the education sector. We invest in our people and provide a structured onboarding process to ensure your success. This contract opportunity allows you to work remotely while contributing to a mission-driven company that connects students to a world of learning.