About Attentive
Personalized SMS marketing for eCommerce success
Key Highlights
- Raised $863M in funding across multiple rounds
- Headquartered in Flatiron District, New York, NY
- Over 1,000 employees driving innovation in mobile marketing
- Expanding into international markets including the UK and Australia
Attentive is a leading eCommerce SMS marketing platform headquartered in the Flatiron District of New York, NY. With over 1,000 employees, Attentive has raised $863 million in funding through multiple rounds, including a Series D round, and serves a diverse clientele by enabling brands to create per...
π Benefits
Attentive offers a competitive benefits package that includes a 401(k) plan with a company match up to $1,500 annually, equity for all employees, and ...
π Culture
Attentive fosters a culture focused on innovation and data-driven strategies, enabling brands to thrive in the evolving eCommerce landscape. The compa...
Customer Support β’ Entry-Level
Attentive β’ United States - Remote
Overview
Attentive is hiring a Technical Customer Support Specialist to troubleshoot and resolve technical issues for their customers. You'll work closely with various teams to enhance the customer experience. This role requires strong communication skills and a willingness to learn.
Job Description
Who you are
You are a driven individual eager to join Attentive as a Technical Customer Support Specialist. You possess excellent communication skills and a knack for problem-solving, allowing you to effectively assist customers in navigating technical challenges. Your ability to learn quickly will enable you to become a resident expert on all facets of our platform and the broader ecommerce industry. You thrive in a collaborative environment and are excited to work cross-functionally with marketing, sales, product, and design teams to bridge the gap between product and customers.
What you'll do
In this role, you will be the first-responder for Attentiveβs entire customer base, troubleshooting and resolving technical issues that arise. You will communicate with customers via email and live chat, providing fast and accurate resolutions for any issues they might encounter. Your core responsibility will be to deliver outstanding product support, ensuring that customers have a seamless experience with our platform. You will also work closely with various teams to gather feedback and improve the overall customer experience, contributing to the continuous enhancement of our services.
What we offer
Attentive offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and innovation, and you will have the opportunity to make a significant impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing the necessary training to help you succeed.
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