Customer Success Manager • Mid-Level

Who you are

You have a proven track record in customer success within a SaaS environment — you excel in building strategic relationships and delivering exceptional service to clients. Your ability to engage with diverse client portfolios using both scaled and personalized approaches sets you apart. You thrive in a start-up setting and embody ClickUp's core values, ensuring customer satisfaction and loyalty.

You are skilled in conducting in-depth discovery sessions to understand customer needs and recommend actionable strategies for success. Building trusted relationships with key stakeholders is second nature to you, and you have a knack for identifying and nurturing client champions to drive adoption and advocacy.

What you'll do

As a Customer Success Manager at ClickUp, you will develop and manage engagement plans for a diverse client portfolio. Your role will involve gathering, analyzing, and translating functional and technical requirements to ensure clients achieve their desired outcomes. You will work closely with clients to facilitate technical adoption and provide expertise on ClickUp's AI workspace solutions.

You will be responsible for driving customer satisfaction by fostering strategic relationships and delivering exceptional service. Your efforts will help clients break free from work silos and unlock new levels of productivity. You will collaborate with internal teams to ensure that customer feedback is integrated into product development, enhancing the overall user experience.

What we offer

At ClickUp, you will have the opportunity to learn, use, and pioneer AI in ways that shape not only our product but the future of work itself. Join a bold, innovative team that is redefining what’s possible in the realm of productivity software. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.