Product Specialist • Mid-Level

Who you are

You have a strong background in customer success and are passionate about helping clients unlock the full potential of their tools. You thrive in collaborative environments and enjoy working with cross-functional teams to deliver exceptional service. Your experience in project management and consulting allows you to effectively guide customers through their journey with ClickUp. You are adaptable and eager to learn about new technologies, particularly in the realm of AI and productivity tools.

You possess excellent communication skills, enabling you to articulate complex concepts clearly to clients and team members alike. You are detail-oriented and organized, ensuring that every project you manage is executed flawlessly. Your ability to build relationships with clients and understand their unique needs sets you apart in this role. You are proactive in identifying opportunities for improvement and are committed to delivering outstanding results.

What you'll do

In this role, you will collaborate with a Strategic Services Consultant to execute strategic initiatives that enhance customer experience and productivity. You will be responsible for project management, including discovery, configuration, support, and end-user training. Your role will involve implementing solutions that enable customers to realize the true value of their ClickUp investment. You will also manage a small book of business, leading projects and ensuring client satisfaction.

You will work closely with clients to understand their workflows and challenges, providing tailored solutions that meet their needs. Your responsibilities will include conducting training sessions, offering ongoing support, and gathering feedback to continuously improve the customer experience. You will play a key role in driving user adoption and engagement with ClickUp's platform, helping clients achieve their productivity goals.

What we offer

At ClickUp, you will be part of a dynamic and innovative team that is redefining the future of work. We offer a collaborative work environment where your contributions are valued and recognized. You will have the opportunity to work with cutting-edge technology and be at the forefront of AI-driven productivity solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to empower teams and transform the way they work.