About Cloudflare
Empowering a secure and fast Internet for all
Key Highlights
- Public company (NYSE: NET) with a $4.4B valuation
- Over 3 million customers including Shopify & Discord
- Headquartered in San Francisco with a global presence
- $1B+ raised from investors like Franklin Templeton & Pelion Venture Partners
Cloudflare, Inc. is a leading web infrastructure and security company based in San Francisco, California. With over 3 million customers, including major brands like Shopify, Discord, and Udemy, Cloudflare offers a suite of services such as content delivery network (CDN), DDoS mitigation, and Interne...
🎁 Benefits
Cloudflare offers competitive salaries, equity options, unlimited PTO, and a flexible remote work policy. Employees also benefit from a learning and d...
🌟 Culture
Cloudflare fosters a culture of transparency and innovation, encouraging employees to take ownership of their projects. The company values diversity a...
Account Manager • Senior
Cloudflare • Hybrid - Hybrid
Overview
Cloudflare is seeking a Senior Renewals Account Manager who is Russian speaking to help customers adopt their services and create great Internet-enabled experiences. This role involves collaboration with various teams to solve technical problems for clients.
Job Description
Who you are
You have a strong background in account management, particularly in renewals, and possess excellent communication skills in Russian. You understand the importance of customer success and are committed to helping clients achieve their goals with Cloudflare's services. Your experience in a technical environment allows you to effectively address customer needs and provide tailored solutions. You thrive in collaborative settings, working closely with sales, customer success, and technical teams to ensure a seamless experience for clients. You are adaptable and eager to learn, always looking for ways to improve processes and enhance customer satisfaction.
Desirable
Experience in the tech industry or with SaaS products is a plus. Familiarity with Cloudflare's services and the ability to navigate technical discussions will set you apart. A proactive approach to problem-solving and a passion for customer success will help you excel in this role.
What you'll do
As a Senior Renewals Account Manager, you will be responsible for managing the renewal process for a portfolio of clients, ensuring they continue to receive value from Cloudflare's services. You will engage with customers to understand their needs, address any concerns, and identify opportunities for upselling additional services. Collaborating with cross-functional teams, you will work to resolve technical issues and provide solutions that enhance customer satisfaction. You will also track renewal metrics and report on your progress, contributing to the overall success of the sales team. Your role will involve building strong relationships with clients, acting as their trusted advisor and advocate within Cloudflare.
What we offer
Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a diverse and inclusive team that values collaboration and innovation. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in our mission to help build a better Internet and make a meaningful impact in the tech industry.
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