Account Manager • Mid-Level

Who you are

You have experience in account management and a strong understanding of customer success principles — you know how to build relationships and ensure clients are satisfied with their services. Your ability to communicate effectively in Russian is essential for this role, allowing you to connect with a diverse customer base. You are a curious and empathetic individual who is committed to personal development and learning new skills, aligning with Cloudflare's mission to build a diverse and inclusive team.

You thrive in a collaborative environment and enjoy working with cross-functional teams — your experience in sales or customer service has equipped you with the skills to navigate complex customer needs and provide tailored solutions. You are proactive in identifying opportunities for account growth and renewal, ensuring that clients receive the best possible service throughout their contract lifecycle.

Desirable

Experience in the tech industry or with SaaS products is a plus, as it will help you understand the technical aspects of the services Cloudflare offers. Familiarity with sales processes and customer relationship management tools will enhance your effectiveness in this role.

What you'll do

As a Renewals Account Manager at Cloudflare, you will partner with the Sales team to manage customer accounts and ensure successful contract renewals. You will be responsible for understanding customer needs and aligning them with Cloudflare's offerings, helping clients maximize the value they receive from our services. Your role will involve regular communication with clients to address any concerns and provide support as needed.

You will analyze account performance and identify opportunities for upselling or cross-selling additional services, contributing to the overall growth of the company. Collaborating with other departments, you will ensure that customer feedback is communicated effectively, helping to drive improvements in our products and services.

Your success in this role will be measured by customer satisfaction scores and renewal rates, as well as your ability to foster long-term relationships with clients. You will also participate in training and development opportunities to enhance your skills and stay updated on industry trends.

What we offer

Cloudflare offers a dynamic work environment where you can grow your career while contributing to a mission-driven company. You will have access to resources for professional development and opportunities to learn from experienced colleagues. The company values diversity and inclusion, creating a supportive atmosphere for all employees. Additionally, you will enjoy a hybrid work model that allows for flexibility in your work arrangements, balancing in-office collaboration with remote work.

Join Cloudflare and be part of a team that is dedicated to building a better Internet while helping customers succeed in their online endeavors.