Customer Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer solutions engineering, ideally with experience in cloud services and networking. Your ability to empathize with customers and understand their needs allows you to provide tailored solutions that enhance their experience. You are committed to continuous learning and development, eager to adapt to new technologies and methodologies.

You possess excellent communication skills, enabling you to articulate complex technical concepts to non-technical stakeholders. Your collaborative spirit helps you work effectively with cross-functional teams, ensuring that customer feedback is integrated into product development. You thrive in a diverse and inclusive environment, valuing different perspectives and experiences.

What you'll do

As a Digital Customer Solutions Engineer at Cloudflare, you will engage with customers across the APAC and EMEA regions, helping them leverage Cloudflare's services to improve their online presence. You will analyze customer requirements and provide solutions that enhance performance and security for their internet applications. Your role will involve collaborating with engineering and product teams to ensure that customer needs are met and that solutions are effectively implemented.

You will also be responsible for conducting training sessions and workshops for customers, helping them understand how to maximize the benefits of Cloudflare's offerings. Your insights will contribute to the continuous improvement of our services, as you gather feedback and share it with relevant teams. You will play a key role in building strong relationships with customers, ensuring their satisfaction and loyalty.

What we offer

At Cloudflare, we offer a dynamic work environment where innovation is encouraged. You will have the opportunity to work with cutting-edge technologies and be part of a mission-driven company that aims to build a better Internet. We provide comprehensive training and development programs to support your career growth. Our culture emphasizes diversity and inclusion, ensuring that every team member feels valued and empowered to contribute.

We also offer competitive compensation and benefits, including flexible work arrangements to support your work-life balance. Join us in making a significant impact on the Internet landscape while developing your skills and advancing your career.