Support Engineer • Mid-Level

Who you are

You have a strong technical background and experience in customer support, particularly in resolving complex technical issues. You are curious and empathetic, always eager to learn new skills and help others. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart. You thrive in a collaborative environment and are committed to building a diverse and inclusive team.

Desirable

Experience with Cloudflare products or similar technologies is a plus. Familiarity with networking concepts and troubleshooting methodologies will enhance your effectiveness in this role.

What you'll do

As an Escalation Engineer, you will be the go-to person for resolving complicated technical inquiries from customers. You will work closely with the Customer Support Team to provide exceptional service to a diverse range of clients, from individual bloggers to large enterprises. Your role will involve diagnosing issues, providing solutions, and ensuring customer satisfaction. You will also collaborate with engineering teams to escalate and resolve more complex problems, contributing to the continuous improvement of Cloudflare's services.

What we offer

Cloudflare offers a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and be part of a mission-driven company that is dedicated to building a better Internet. We provide a supportive culture that values diversity and encourages personal development. Join us and make a meaningful impact in the tech industry.