About Contentful
The content management platform for modern enterprises
Key Highlights
- Headquartered in Denver, Colorado with 501-1000 employees
- Raised $336.4 million in Series E funding
- Serves thousands of customers including Danone & Bang & Olufsen
- Launched Contentful Composable Content Platform in AWS Marketplace
Contentful is a leading content management platform that helps businesses transition from legacy CMS to a modern content infrastructure. Founded in 2013 and headquartered in Denver, Colorado, Contentful has raised $336.4 million in funding and serves thousands of customers, including enterprise clie...
🎁 Benefits
Contentful offers full-time employees stock options, generous paid time off including vacation, education, and volunteer days. Employees also enjoy a ...
🌟 Culture
Contentful's culture is centered around simplifying complex content management through an API-based system, fostering innovation and collaboration. Th...
Customer Success Manager • Senior
Skills & Technologies
Overview
Contentful is hiring a Senior Customer Success Manager to work with customers in the DACH region, ensuring they maximize value from the platform. You'll drive customer satisfaction and retention while collaborating with sales and professional services teams.
Job Description
Who you are
You have a proven track record in customer success management, ideally within the tech industry, and possess strong relationship-building skills. You understand the importance of aligning customer goals with product capabilities, ensuring that clients achieve their desired outcomes. Your experience includes managing enterprise accounts and driving product adoption, which has equipped you with the ability to navigate complex customer environments effectively.
You are data-driven and can analyze customer health metrics to identify opportunities for improvement. Your communication skills are exceptional, allowing you to articulate value propositions clearly and negotiate effectively with stakeholders at all levels. You thrive in collaborative settings, working closely with sales, product, and technical teams to advocate for customer needs and feedback.
What you'll do
In this role, you will manage a portfolio of 20-30 enterprise accounts, acting as a trusted advisor to your customers. You will monitor customer engagement and satisfaction, ensuring that their expectations are met and exceeded. By conducting regular business reviews, you will help clients understand their progress and align their goals with Contentful's offerings. You will proactively identify risks and work to mitigate them, ensuring timely renewals and contract negotiations with key accounts.
Your responsibilities will also include driving product adoption and usage, helping customers realize the full potential of the Contentful platform. You will collaborate with internal teams to relay customer feedback, contributing to product improvements and enhancements. Your role is crucial in fostering long-term relationships that lead to customer retention and growth, ultimately impacting Contentful's success in the DACH region.
What we offer
Contentful provides a dynamic work environment where you can make a significant impact on customer success. We offer competitive compensation and benefits, along with opportunities for professional development. Join us to help shape the future of content management and deliver exceptional experiences to our customers.
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