Operations Manager • Senior

Who you are

You have a proven track record in managing operations within the events industry, demonstrating your ability to juggle logistics while maintaining a keen eye for detail. With your experience, you understand the importance of creating memorable experiences for clients and their guests, ensuring that every event runs smoothly and efficiently. Your leadership skills shine as you inspire and manage a diverse team, fostering a collaborative environment that prioritizes excellent service delivery. You possess strong commercial and financial management skills, enabling you to contribute to the profitability of the venue while aligning with the company's vision. Your client management abilities ensure that you maintain excellent relationships, turning good feedback into repeat business. Flexibility is key in your role, as you navigate the dynamic nature of event operations, typically working Monday to Friday.

Desirable

Experience in high-stakes corporate events is a plus, as is a background in operational management within a similar setting. Familiarity with client service and conference service departments will enhance your ability to lead effectively.

What you'll do

In your role as Senior Conference & Events Manager, you will be responsible for the overall operations of the events team, ensuring that every aspect of the operation is executed flawlessly. You will manage the Events Operations team and Conference Services Team, overseeing their daily activities and providing guidance to ensure high standards are met. Your responsibilities will include managing external contracts, such as cleaning services, to maintain the venue's appearance and functionality. You will also play a key role in strategic planning, working closely with other departments to align operational goals with the company's objectives. Your leadership will be crucial in building and maintaining a strong team, focused on delivering exceptional service to clients. You will be the go-to person for all operational matters, ensuring that the venue operates like a well-oiled machine, ready to impress clients and guests alike.

What we offer

Convene is committed to creating an inclusive and diverse workforce, welcoming individuals from all backgrounds and experiences. You will have the opportunity to make a significant impact on your team and the business through your work. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and the unique contributions they bring to our organization.