About Conversica
AI-driven customer engagement for smarter businesses
Key Highlights
- Over 1,000 customers including Toyota and ADP
- $50 million raised from GGV Capital and Costanoa Ventures
- Headquartered in Foster City, California
- Specializes in Conversational AI for lead conversion
Conversica, headquartered in Foster City, California, specializes in Conversational AI solutions that automate customer engagement for businesses. With over 1,000 customers, including notable names like Toyota and ADP, Conversica's AI-driven assistants help organizations improve lead conversion and ...
🎁 Benefits
Employees enjoy competitive salaries, equity options, flexible remote work policies, generous PTO, and comprehensive health benefits....
🌟 Culture
Conversica fosters a culture focused on innovation and customer success, encouraging employees to leverage AI technology to drive impactful results in...
Customer Success Manager • Mid-Level
Overview
Conversica is hiring a Customer Success Manager for their Automotive team to onboard and drive adoption among mid-sized automotive customers. You'll act as a trusted advisor and help build operational playbooks for success in the auto market.
Job Description
Who you are
You have a strong background in customer success, ideally within the automotive sector, and possess excellent communication skills that allow you to build trust with dealership stakeholders. Your experience includes onboarding clients and driving product adoption, ensuring long-term satisfaction and retention. You thrive in a player-coach environment, balancing hands-on customer engagement with strategic oversight. You are proactive and can operate with high autonomy, taking initiative to solve problems and improve processes. You understand the unique challenges faced by automotive customers and are passionate about helping them succeed with Conversica's solutions.
What you'll do
As a Customer Success Manager, you will be responsible for onboarding new automotive clients, guiding them through the initial setup, and ensuring they derive maximum value from our products. You will drive adoption by providing ongoing support and training, helping customers navigate our platform effectively. Your role will involve acting as a trusted advisor, addressing customer concerns, and advocating for their needs within the organization. You will also collaborate with cross-functional teams to develop and refine the operational playbook that outlines best practices for customer success in the automotive vertical. Your insights will help shape the future of our customer engagement strategies, ensuring that we meet and exceed customer expectations.
What we offer
Conversica offers a dynamic work environment where you can make a significant impact on our automotive customers' success. We provide opportunities for professional growth and development, as well as a supportive team culture that values collaboration and innovation. You will have the chance to work with a talented group of individuals who are passionate about transforming the automotive industry through AI-driven solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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