Technical Support • Junior

Who you are

You thrive in a technical environment and love helping people solve problems. Quick on your feet and a fast learner — you enjoy figuring things out as you go. Tech-savvy and comfortable jumping between tools and systems, you are eager to learn and grow in your role. Extra points if you’ve played with AWS, Dynamo, Retool, or Front. You are a clear and empathetic communicator — you can explain tricky stuff without jargon and care deeply about user satisfaction. Interested and experienced in working with APIs, databases, and no-code integrations like Retool; Stripe experience is a nice bonus. You are committed to building a deep understanding of our technical architecture and growing your ability to diagnose and resolve more complex problems.

What you'll do

You’ll join our small but mighty Support + Success team, the friendly tech superheroes who make sure our customers are happy, successful, and never stuck. You’ll tackle customer issues — think accounts, billing, subscriptions, and minor technical hiccups — while learning the ins and outs of our platform. Over time, you’ll get better at solving more complex problems and become a go-to expert for our users. You will build a deep understanding of our technical architecture and grow your ability to diagnose and resolve more complex problems. You will have real impact on how our customers succeed, working with a tight-knit, friendly team who loves collaboration and creativity. There will be plenty of room to grow and level up your skills as our company scales.

What we offer

At Assembly, we’re building Shopify for Professional Services — the easiest way for agencies, accounting firms, law firms, and other service pros to sell and deliver their services online. We’re growing fast: over 1,000 paying customers, low millions in ARR, and with 15+ years of runway. Basically, we’re here for the long haul, and we’re just getting started. You’ll have the opportunity to work in a supportive environment that values your contributions and encourages your professional development.