About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Overview
Coupang is seeking a Principal, Business Analysis to optimize logistics operations in Taiwan. You'll focus on improving delivery performance and enhancing customer satisfaction through data-driven insights. This role requires strong analytical skills and experience in logistics operations.
Job Description
Who you are
You have a strong background in business analysis and logistics operations, with a focus on optimizing performance metrics. Your experience includes collaborating with cross-functional teams to implement impactful solutions that enhance customer satisfaction. You are data-driven and possess excellent analytical skills, enabling you to monitor and improve key logistics metrics effectively.
You thrive in a fast-paced environment and are passionate about using data to drive operational excellence. Your ability to communicate insights clearly to stakeholders is essential, as you will be partnering with various teams to identify opportunities for improvement. You have a proactive approach to problem-solving and are committed to delivering exceptional results.
Desirable
Experience in e-commerce or logistics is a plus, as is familiarity with dashboard development and reporting tools. You are comfortable working with data visualization tools and have a knack for translating complex data into actionable insights. A background in project management or operations management would also be beneficial.
What you'll do
In this role, you will be responsible for transitioning existing logistics reports and designing comprehensive dashboards that provide end-to-end visibility of transportation processes. You will collaborate closely with logistics specialists and hub managers to drive improvements in Promise Delivery Date (PDD) performance. Your focus will be on enhancing the customer experience by identifying key areas for operational performance improvement.
You will monitor first-mile, middle-mile, and last-mile operations, ensuring that all logistics processes are optimized for efficiency and effectiveness. By analyzing data and metrics, you will provide insights that inform decision-making and strategy development within the Logistics Operations Center. Your role will involve regular communication with stakeholders to ensure alignment on goals and objectives.
What we offer
Coupang offers a dynamic work environment where you can contribute to the growth of our logistics operations in Taiwan. You will have the opportunity to work with a talented team dedicated to delivering exceptional customer experiences. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in reimagining the shopping experience and making a significant impact in the logistics sector.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Coupang.
Similar Jobs You Might Like
Based on your interests and this role
Business Operations
Coupang is seeking a Principal, Business Analysis to optimize logistics operations in Taiwan. You'll focus on improving delivery performance and enhancing customer satisfaction through data-driven insights. This role requires strong analytical skills and experience in logistics operations.
Business Operations
Coupang is seeking a Senior Business Analyst for their Logistics Operation Center in Taipei. You'll focus on optimizing delivery performance and enhancing customer satisfaction through data-driven insights. This role requires strong analytical skills and experience in logistics operations.
Business Operations
Coupang is seeking a Senior Business Analyst for their Logistics Operation Center in Taipei. You'll monitor key logistics metrics and collaborate with cross-functional teams to enhance consumer satisfaction. This role requires strong analytical skills and experience in logistics operations.
Program Manager
Coupang is hiring a Principal Program Manager for their Logistics Operation Center in Taipei. You'll lead end-to-end program management, focusing on operational excellence and data-driven decision-making. This role requires strong skills in Tableau and Power BI.
Legal Counsel
Coupang is seeking a Principal Legal Counsel to support the growth of its logistics operations in Taiwan. You'll provide expert legal guidance and collaborate with cross-functional teams to ensure compliance and manage risk. This role requires extensive legal expertise in logistics and regulatory matters.