Customer Operations • Entry-Level

Who you are

You are someone who is adaptable and can thrive in a fast-paced environment, demonstrating the ability to quickly adjust to changing circumstances. You possess strong communication skills that allow you to effectively collaborate with team members and stakeholders. Your attention to detail ensures that tasks are completed accurately and on time, and you take responsibility for your assignments. You have experience with data management tools such as Google Sheets, Excel, and Word, which you use to perform database documentation tasks. Additionally, you have a basic understanding of Photoshop, which is a plus for this role.

Desirable

Experience with delivery apps like Coupang Eats is preferred, as is familiarity with e-commerce product registration, auditing, and evaluation processes. If you have a background in translating or evaluating product images, that would be beneficial.

What you'll do

In this role, you will be responsible for the registration and auditing of products listed on Coupang Eats, ensuring that all menu items, images, and operational information are accurate and up to date. You will conduct market research to understand trends and customer preferences, which will inform product offerings. Your role will also involve various administrative tasks that support the Pricing and Contents Audit department, contributing to the overall efficiency of the team. You will be expected to communicate effectively with team members and other departments to facilitate smooth operations. As part of your responsibilities, you may need to visit the headquarters for asset receipt and training, even while working remotely.

What we offer

Coupang offers a dynamic work environment where you can witness daily growth and innovation. As a contract employee, you will have the opportunity for contract renewal based on performance, with the potential for conversion to a permanent position after one year. You will receive a company laptop for your work, and the flexibility of remote work allows you to balance your professional and personal life effectively. Join us at Coupang, where we are committed to making a significant impact in the e-commerce industry and providing exceptional service to our customers.