About Coupang
Delivering convenience to millions in South Korea
Key Highlights
- Publicly traded on the NYSE under the ticker CPNG
- Valuation of approximately $60 billion post-IPO
- Over 17 million active customers using the platform
- Employs 1,000-5,000 people across various roles
Coupang is a leading e-commerce platform in South Korea, founded in 2010 and headquartered in Seoul. The company serves millions of customers with its fast delivery service, Rocket Delivery, which promises same-day or next-day delivery on a wide range of products. Coupang went public in March 2021, ...
🎁 Benefits
Coupang offers competitive salaries, stock options, generous paid time off, and a flexible remote work policy to support work-life balance....
🌟 Culture
Coupang fosters a customer-centric culture, emphasizing speed and efficiency in its operations. The company values innovation and encourages employees...
Skills & Technologies
Overview
Coupang is hiring for a Customer Support role to assist sellers in their sales activities. You'll work with standard operating procedures to manage logistics and seller communications. This position requires proficiency in MS Office and offers remote work flexibility.
Job Description
Who you are
You are someone who is eager to support sellers in their sales activities, ensuring they have the resources and assistance they need to thrive in the e-commerce environment. You possess strong communication skills, particularly in visual and auditory formats, which are essential for effective seller interactions. Your ability to work independently in a remote setting is complemented by a reliable internet connection at home. You are detail-oriented and capable of following standardized operating procedures to manage logistics and seller inquiries efficiently. Proficiency in MS Office, especially Excel, is a key asset that you bring to the table, allowing you to handle data and reports effectively. You may have prior experience in a similar role, which would give you an edge in understanding the nuances of seller support in e-commerce.
What you'll do
In this role, you will be responsible for supporting Coupang's sellers by managing their sales activities and ensuring they are compensated for any losses incurred. You will review and modify logistics product information based on standardized operating procedures, ensuring accuracy and compliance with e-commerce laws and Coupang's terms. Your daily tasks will include assessing seller compensation requests and communicating with sellers through online channels to provide assistance and resolve issues. You will also be required to visit the headquarters on your first day to receive the necessary equipment for your role, including a laptop. While working remotely, you may need to return to the office for training or equipment repairs as necessary. Your role is crucial in maintaining seller satisfaction and supporting Coupang's mission to enhance customer experiences.
What we offer
Coupang offers a dynamic work environment where you can grow alongside your colleagues and contribute to the future of commerce. As a remote employee, you will enjoy the flexibility of working from home while being part of a rapidly growing e-commerce company. The position is contract-based for three months, with the possibility of renewal based on performance, and there is potential for conversion to a full-time role after one year. You will be part of a team that values innovation and entrepreneurial spirit, providing you with opportunities to develop your skills and advance your career in the e-commerce sector.
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