Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong ability to communicate effectively in both Mandarin and English. You thrive in a fast-paced environment and can adapt quickly to changing situations. Your interpersonal skills allow you to build rapport with users and team members alike, ensuring a positive customer experience. You have a keen eye for identifying areas of improvement in service processes and are proactive in suggesting enhancements. Your experience in customer service, particularly in e-commerce, is a valuable asset that you bring to the team. You understand the importance of user satisfaction and are committed to resolving issues efficiently and professionally.

What you'll do

In this role, you will serve as a point of contact for users, addressing inquiries that frontline staff cannot resolve. You will communicate with users via phone, providing clear and professional explanations regarding products and services. Your responsibilities will include optimizing internal processes and systems based on user feedback and case escalations. You will also assist frontline staff in improving service quality by providing feedback on errors and helping to resolve complex issues. Your role is crucial in enhancing user satisfaction and ensuring that customers feel valued and understood.

What we offer

Coupang offers a unique opportunity to be part of a rapidly growing company in Taiwan. You will have the chance to work remotely while being part of a supportive team. We provide comprehensive training to ensure you are well-prepared for your responsibilities. Our work environment is designed to foster collaboration and innovation, allowing you to contribute meaningfully to our mission of delivering exceptional service to our customers. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.