Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong desire to help others — your technical curiosity drives you to understand complex payment systems and resolve customer inquiries effectively. You possess excellent communication skills, allowing you to convey information clearly and professionally across various channels. You thrive in a fast-paced environment, managing multiple tasks while maintaining a high level of service. Your problem-solving skills enable you to diagnose technical issues and guide customers through troubleshooting steps with confidence.

You have a foundational understanding of payment processing and point-of-sale systems — your ability to educate users on self-service features and digital support tools enhances their experience. You are comfortable using internal systems and knowledge bases to provide accurate support, ensuring that customer inquiries are resolved efficiently. You are adaptable and willing to work varied shifts as part of a 24/7 support team, demonstrating your commitment to customer satisfaction.

What you'll do

As a Customer Service Associate at Shift4, you will be the first point of contact for merchants seeking assistance with payment processing, billing, hardware, and software inquiries. You will answer and resolve customer inquiries through multiple communication channels, including phone, email, chat, and ticketing systems. Your role will involve walking merchants through troubleshooting steps for credit card terminals and POS systems, ensuring they receive the support they need to operate smoothly.

You will diagnose technical issues and escalate complex cases to higher-tier teams when necessary, maintaining a clear line of communication with customers throughout the process. Your responsibilities will also include documenting cases and following up to ensure full resolution, contributing to a seamless customer experience. By maintaining awareness of payment gateways, POS systems, APIs, and backend dashboards, you will enhance your ability to assist customers effectively.

What we offer

At Shift4, you will be part of a dynamic team that is redefining commerce through innovative payment solutions. We offer a collaborative work environment where your contributions are valued, and you have the opportunity to grow your skills in customer support and technical troubleshooting. You will receive comprehensive training to equip you with the knowledge needed to excel in your role. Join us in our mission to simplify complex payments ecosystems and make a meaningful impact in the world of commerce.