Customer Support • Entry-Level

Who you are

You are a detail-oriented individual with a strong desire to help others — your technical curiosity drives you to understand complex payment systems and resolve customer inquiries effectively. You possess excellent communication skills, allowing you to convey information clearly and professionally across various channels. You thrive in a fast-paced environment, managing multiple tasks while maintaining a high level of customer satisfaction. Your problem-solving skills enable you to diagnose technical issues and guide users through troubleshooting steps with confidence.

What you'll do

As a Customer Service Associate at Shift4, you will be the first point of contact for merchants seeking assistance with payment processing and related inquiries. You will answer and resolve customer inquiries regarding billing, hardware, software, and accounts, ensuring that each interaction is handled with care and efficiency. You will walk merchants through troubleshooting steps for credit card terminals and POS systems, utilizing your technical knowledge to provide accurate support. When faced with complex cases, you will escalate issues to higher-tier teams, ensuring that all customer concerns are addressed promptly. You will also educate users on self-service features and digital support tools, empowering them to resolve issues independently. Your role will involve documenting cases and following up to ensure full resolution, contributing to a seamless customer experience.

What we offer

At Shift4, you will be part of a dynamic team dedicated to redefining commerce through innovative technology. We offer a supportive work environment where your contributions are valued, and your growth is encouraged. You will have the opportunity to work varied shifts in a 24/7/365 support team, gaining valuable experience in the payments industry. Join us in our mission to simplify complex payment ecosystems and make a meaningful impact on businesses worldwide.