Customer Success • Mid-Level

Who you are

You have a strong background in customer success and enablement, with experience in designing training programs that enhance team performance and drive customer engagement. You understand the importance of equipping teams with the right tools and knowledge to succeed in a fast-paced environment. Your ability to collaborate with cross-functional teams, including leadership, product, and operations, allows you to create impactful training initiatives that align with business goals. You are data-driven and can analyze metrics to continuously improve training effectiveness and team performance.

You thrive in a remote work environment and are comfortable using various digital tools to communicate and collaborate with team members across different locations. Your passion for education and technology drives you to stay updated on industry trends and best practices in customer success and enablement. You are a proactive problem solver, always looking for ways to enhance processes and improve customer experiences.

What you'll do

In this role, you will be responsible for designing and implementing training programs that equip the Customer Success organization with the skills and knowledge needed to drive customer adoption and retention. You will work closely with Customer Success leadership to identify training needs and develop tailored programs that address those needs. Your role will involve creating engaging training materials, conducting workshops, and facilitating ongoing learning opportunities for team members.

You will also collaborate with product and revenue operations teams to ensure that training programs align with product updates and business objectives. By analyzing performance metrics, you will assess the effectiveness of training initiatives and make data-driven recommendations for improvements. Your contributions will help shape the future of customer success at Coursera, enabling the team to deliver exceptional value to learners and partners alike.

What we offer

Coursera offers a flexible work environment that allows you to choose how and where you work best. You will be part of a globally distributed team that values innovation and collaboration. We provide opportunities for professional growth and development, ensuring that you have the resources and support needed to succeed in your role. Join us in our mission to make world-class learning accessible to everyone, everywhere.