Backend Engineer • Mid-Level

Who you are

You have a solid background in backend engineering, ideally with experience in building scalable systems that leverage AI technologies. You understand the intricacies of developing applications that can handle complex data interactions and provide real-time insights to users. You are comfortable working in a collaborative environment, engaging with cross-functional teams to deliver impactful solutions. Your problem-solving skills are top-notch, and you thrive in a setting where innovation is encouraged. You are eager to learn and adapt to new technologies, especially in the AI and machine learning space.

What you'll do

As a Backend Engineer at Cresta, you will be part of the Knowledge Assist team, focusing on developing AI-driven solutions that enhance the capabilities of contact center agents. You will work on projects that include real-time generative assistance, knowledge search, and retrieval-augmented generation capabilities. Your role will involve designing and implementing backend services that integrate seamlessly with customer systems, ensuring that agents have access to the right information at the right time. You will collaborate closely with AI and ML experts to refine algorithms and improve the overall user experience. Additionally, you will participate in code reviews and contribute to the continuous improvement of development processes within the team.

What we offer

At Cresta, you will join a mission-driven team that is revolutionizing the contact center industry through AI. We provide a supportive environment where your contributions will directly impact our customers and their success. You will have opportunities for professional growth and development, working alongside industry leaders and experts in AI. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.