
About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...

Backend Engineer • Staff
Cresta • Cluj Napoca - Remote
Overview
Cresta is hiring a Staff Software Engineer, Backend to help build their AI-driven contact center platform. You'll work with a world-class team to unlock customer insights and automate processes. This position requires significant experience in backend engineering.
Job Description
Who you are
You have a strong background in backend engineering, with experience in building scalable systems that leverage AI and machine learning technologies. You understand the intricacies of developing robust backend services and have a passion for optimizing performance and reliability. Your expertise allows you to navigate complex technical challenges and contribute to the overall architecture of the platform.
You thrive in collaborative environments and enjoy working with cross-functional teams, including product managers, designers, and other engineers. Your communication skills enable you to articulate technical concepts clearly and effectively, fostering a culture of knowledge sharing and innovation within the team.
What you'll do
As a Staff Software Engineer, you will play a pivotal role in shaping the backend architecture of Cresta's platform. You will design and implement scalable APIs that facilitate seamless interactions between AI systems and users. Your contributions will directly impact the efficiency of contact centers, enabling them to harness customer insights and improve operational workflows.
You will collaborate closely with AI and ML experts to integrate advanced algorithms into the backend systems, ensuring that the platform remains at the forefront of technology. Your responsibilities will include code reviews, mentoring junior engineers, and driving best practices in software development.
What we offer
Cresta provides a remote-first work environment, allowing you to collaborate with a global team across Europe, the US, and Canada. You will have the opportunity to be part of a rapidly growing tech hub in Romania, contributing to the establishment of a strong engineering presence in the region. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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