Backend Engineer • Senior

Who you are

You have a strong background in backend engineering, with experience in building scalable systems that leverage AI and machine learning. You understand the intricacies of customer interactions and how technology can enhance these experiences. You are comfortable working in a remote-first environment and collaborating with a global team.

You possess excellent problem-solving skills and can navigate complex technical challenges. Your ability to communicate effectively with both technical and non-technical stakeholders allows you to bridge gaps and drive projects forward. You are passionate about using technology to create competitive advantages for businesses.

What you'll do

As a Senior Backend Engineer at Cresta, you will play a crucial role in developing the backend architecture of our platform. You will design and implement APIs that facilitate seamless interactions between AI systems and human agents. Your work will directly impact how contact centers operate, enabling them to harness customer insights effectively.

You will collaborate closely with AI and ML experts to integrate advanced algorithms into our systems, ensuring that our platform remains at the forefront of technology. You will also be responsible for optimizing existing backend processes and ensuring the reliability and scalability of our services.

In this role, you will mentor junior engineers, sharing your knowledge and expertise to help them grow in their careers. You will participate in code reviews, ensuring that best practices are followed and that our codebase remains clean and maintainable.

What we offer

Cresta provides a unique opportunity to be part of a pioneering team that is reshaping the future of work with AI. You will work in a collaborative and innovative environment, where your contributions will be valued and recognized. We offer competitive compensation and the flexibility to work remotely, allowing you to balance your professional and personal life effectively.