About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Customer Success • Senior
Overview
Cresta is hiring a Customer Strategy Director to lead strategic partnerships with key customers and collaborate with internal teams. This role requires strong strategic vision and experience in customer engagement.
Job Description
Who you are
You have a proven track record in customer strategy and engagement, ideally with 7+ years of experience in a senior role. Your ability to build strong relationships with clients is complemented by your strategic thinking and problem-solving skills. You thrive in collaborative environments, working closely with sales, professional services, and customer success teams to deliver exceptional value to clients. You understand the nuances of the contact center industry and are passionate about leveraging AI to enhance customer interactions.
Desirable
Experience in AI or machine learning applications within customer service is a plus. Familiarity with contact center operations and best practices will help you navigate the challenges faced by our clients. You are comfortable presenting to executive stakeholders and can articulate complex concepts in a clear and engaging manner.
What you'll do
As the Customer Strategy Director, you will be responsible for developing and executing the strategic vision for our partnerships with major clients. You will lead discussions with key stakeholders to understand their needs and align our solutions to drive their success. Collaborating with internal teams, you will ensure that our offerings are tailored to meet the unique challenges of each client. Your role will involve analyzing customer data and feedback to continuously improve our services and enhance customer satisfaction. You will also play a key role in identifying opportunities for upselling and cross-selling our solutions, contributing to the overall growth of the company.
What we offer
At Cresta, we offer a dynamic work environment where innovation is at the forefront. You will have the opportunity to work with a talented team of AI and ML experts, contributing to a mission that is transforming the customer service landscape. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in revolutionizing the workforce with AI and making a meaningful impact in the industry.
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