About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Overview
Cresta is seeking a Founding Customer Success Manager for the APAC region to enhance post-sales customer experiences. You'll be the primary strategic partner for customers, ensuring they derive measurable business value from Cresta's AI-driven platform.
Job Description
Who you are
You have a strong background in customer success management, ideally with experience in the technology or AI sectors. Your ability to build relationships and understand customer needs is exceptional, allowing you to drive value and satisfaction effectively. You thrive in a fast-paced environment and are comfortable working with cross-functional teams to ensure customer success. Your strategic mindset enables you to identify opportunities for growth and improvement in customer engagement. You are passionate about leveraging AI to enhance customer experiences and are excited about being part of a pioneering team in the APAC region.
What you'll do
As the Founding Customer Success Manager for APAC, you will be responsible for establishing and scaling the customer success function in the region. You will work closely with customers to understand their goals and challenges, ensuring they receive the maximum value from Cresta's platform. Your role will involve developing customer success strategies, creating onboarding processes, and implementing best practices to enhance customer engagement. You will collaborate with sales, product, and engineering teams to advocate for customer needs and drive product improvements. Additionally, you will analyze customer feedback and usage data to identify trends and opportunities for upselling and cross-selling.
What we offer
Cresta offers a unique opportunity to be part of a groundbreaking company at the forefront of AI technology. You will work with a talented team of experts and have the chance to shape the customer success strategy in a rapidly growing market. We provide competitive compensation and benefits, along with a supportive work environment that encourages innovation and collaboration. Join us in revolutionizing the workforce with AI and making a significant impact in the customer success domain.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Cresta.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Engineer
Deepgram is hiring a Customer Success Engineer to support clients in the Voice AI economy. You'll work with real-time APIs for speech-to-text and text-to-speech. This position requires a strong understanding of AI technologies.
Customer Success Manager
LaunchDarkly is seeking a Manager of Customer Success for the APAC region to lead a team of Customer Success Managers. You'll focus on delivering exceptional customer experiences and driving organizational growth. This role requires strong leadership and strategic planning skills.
Customer Success Manager
Anthropic is seeking a Customer Success Manager to lead enterprise AI adoption in the APAC region. You'll partner with complex customers to maximize the value of Claude capabilities. This role requires strong business acumen and technical expertise.
Customer Success Manager
SevenRooms is hiring a Customer Success Manager to ensure the long-term success of their customers in Sydney. You'll manage customer relationships and drive adoption of the company's services. This role requires strong relationship-building skills and a customer-centric approach.
Customer Success Manager
Deel is seeking a Customer Success Manager II to enhance customer satisfaction and drive engagement with their all-in-one payroll and HR platform. This role involves collaborating with global teams to ensure compliance and support for diverse worker types across 150+ countries.