Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within a SaaS environment. Your experience includes working with diverse teams and understanding the complexities of global payroll and HR solutions. You are adept at building relationships and ensuring customer satisfaction, and you thrive in a fast-paced, innovative environment. You possess excellent communication skills and can articulate complex concepts clearly to various stakeholders. You are data-driven and can leverage insights to improve customer engagement and retention. You are passionate about helping businesses scale and navigate the challenges of a global workforce.

Desirable

Experience in the payroll or HR technology sector is a plus. Familiarity with compliance and regulatory requirements across different regions will set you apart. You have a knack for problem-solving and can think critically about customer needs and how to address them effectively. A background in project management or operations can also be beneficial in this role.

What you'll do

As a Customer Success Manager II at Deel, you will be responsible for managing a portfolio of clients, ensuring they derive maximum value from our platform. You will act as the primary point of contact for your clients, guiding them through the onboarding process and providing ongoing support. You will collaborate closely with cross-functional teams, including sales, product, and engineering, to advocate for customer needs and drive product improvements. You will analyze customer data to identify trends and opportunities for engagement, helping to foster long-term relationships. Your role will involve conducting regular check-ins with clients to assess satisfaction and address any concerns proactively. You will also develop and deliver training sessions to help clients utilize our platform effectively, ensuring they are compliant with local regulations and best practices.

What we offer

At Deel, we offer a dynamic work environment where innovation is encouraged. You will be part of a rapidly growing company that is transforming the way global talent connects with businesses. We provide competitive compensation and benefits, including healthcare and wellness programs. You will have opportunities for professional development and growth within the company, as we believe in investing in our employees' futures. Join us in our mission to unlock global opportunities and create a more inclusive economy.