About SevenRooms
Transforming hospitality through guest experience technology
Key Highlights
- Over 11,000 operators including MGM, Wynn, and Marriott
- 80% of Las Vegas's major hotels and restaurants powered
- $71.5 million raised in Series B funding
- Headquartered in Rose Hill, New York
SevenRooms is a hospitality guest experience platform headquartered in Rose Hill, New York, that empowers over 11,000 operators, including major clients like MGM, Wynn, and Marriott. Founded in 2011, SevenRooms has raised $71.5 million in Series B funding and plays a crucial role in managing reserva...
🎁 Benefits
Employees enjoy stock options, unlimited vacation, and a flexible remote work policy. Additional benefits include a 401(k) plan, comprehensive medical...
🌟 Culture
SevenRooms fosters a culture focused on leveraging technology to enhance guest relationships and streamline operations. The company values data-driven...
Customer Success Manager • Mid-Level
Overview
SevenRooms is hiring a Customer Success Manager to ensure the long-term success of their customers in Sydney. You'll manage customer relationships and drive adoption of the company's services. This role requires strong relationship-building skills and a customer-centric approach.
Job Description
Who you are
You have a proven track record in customer success management, demonstrating your ability to build strong, long-lasting relationships with clients. Your empathetic nature allows you to understand customer needs and provide tailored solutions that drive satisfaction and retention. You thrive in a collaborative environment and are skilled at working with cross-functional teams to achieve customer objectives. You are data-driven and can leverage insights to enhance customer experiences and identify upsell opportunities. Your communication skills are top-notch, enabling you to articulate value propositions effectively and foster trust with clients. You are passionate about helping customers succeed and are committed to delivering a world-class experience.
What you'll do
In this role, you will manage a book of business, ensuring strong customer health and adoption to achieve retention revenue targets. You will develop success plans that align with customer objectives, leveraging SevenRooms' product and service offerings to drive results. Your responsibilities will include onboarding new clients, providing training, and facilitating ongoing support throughout the customer lifecycle. You will identify upsell opportunities and collaborate with account development teams to enhance customer value. Your role is essential in ensuring that clients receive the support they need to meet their business goals, and you will act as a trusted advisor throughout their journey with SevenRooms.
What we offer
At SevenRooms, you will be part of a diverse and global team that values creativity and problem-solving. We offer a supportive work environment where your contributions are recognized and celebrated. You will have opportunities for professional growth and development as we continue to expand our team and services. We are committed to creating an inclusive workplace that reflects the diversity of our customers and communities. Join us in our mission to empower businesses in the hospitality industry and make a meaningful impact.
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