About Cresta
Real-time AI insights for superior customer service
Key Highlights
- Headquartered in Sunnyvale, CA with 201-500 employees
- $276 million raised in Series C funding
- AI-driven platform enhances sales and service agent performance
- Mobile-compatible for expert support at every touchpoint
Cresta is a leading AI-driven customer service platform headquartered in Sunnyvale, CA, that empowers sales and service agents to enhance their performance. With $276 million raised in Series C funding, Cresta's innovative technology analyzes top-performing employees and provides personalized guidan...
🎁 Benefits
Cresta offers competitive equity options, generous PTO, and a remote work policy. Employees benefit from a world-class mentorship program and regular ...
🌟 Culture
Cresta's culture emphasizes a data-driven approach to customer service, leveraging AI to optimize performance. The company values mentorship and colla...
Skills & Technologies
Overview
Cresta is seeking a Machine Learning Engineering Intern to develop AI solutions for the contact center industry. You'll work with technologies like Python, TensorFlow, and PyTorch to improve agent productivity. This role is ideal for those looking to gain hands-on experience in machine learning applications.
Job Description
Who you are
You are an aspiring Machine Learning Engineer with a strong foundation in Python and a keen interest in AI technologies. You have experience or coursework in machine learning frameworks such as TensorFlow and PyTorch, and you are eager to apply your knowledge in a real-world setting. You are a collaborative team player who enjoys working with others to solve complex problems and improve processes. You are detail-oriented and have a passion for learning, ready to dive into the exciting world of AI and its applications in the contact center industry.
What you'll do
As a Machine Learning Engineering Intern at Cresta, you will be part of the Knowledge Assist team, where you will contribute to the development of AI solutions that enhance agent productivity in contact centers. You will assist in building real-time, context-aware suggestions for agents, integrating with various knowledge bases to streamline information retrieval. You will also work on projects like Generative Knowledge Assist and Knowledge Search, helping to evolve these solutions into enterprise-level applications. Your role will involve collaborating with experienced engineers and researchers, gaining insights into the latest advancements in AI and machine learning.
What we offer
Cresta offers a unique opportunity to work alongside industry leaders in AI and machine learning. You will gain hands-on experience in developing cutting-edge solutions that have a direct impact on the efficiency of contact centers. Our team is dedicated to fostering a supportive learning environment where you can grow your skills and knowledge. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a willingness to learn. Join us on our mission to revolutionize the workforce with AI and make a meaningful impact in the industry.
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