About Crusoe
Sustainable AI cloud solutions for a greener future
Key Highlights
- Headquartered in Denver, Colorado
- 501-1000 employees focused on AI and renewable energy
- First vertically integrated AI cloud platform
- Committed to sustainable computing practices
Crusoe is a pioneering AI cloud platform headquartered in Denver, Colorado, that utilizes clean, renewable energy to power its operations. The company focuses on providing scalable computing resources for AI and machine learning applications, serving a diverse range of clients across various industr...
🎁 Benefits
Crusoe offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Crusoe fosters a culture centered on sustainability and innovation, encouraging employees to contribute to environmentally friendly computing solution...
Overview
Crusoe is seeking a Senior Cloud Support Engineer to provide exceptional technical support for their sustainable cloud infrastructure. You'll work with AWS and Zendesk to empower customers in leveraging cutting-edge GPU compute power. This role requires a deep understanding of cloud technologies and a commitment to customer success.
Job Description
Who you are
You are a highly motivated technical professional with at least 5 years of experience in cloud technologies and customer support. You have a deep understanding of cloud infrastructure and are passionate about helping customers succeed. Your expertise in AWS and experience with support tools like Zendesk enable you to provide exceptional service. You thrive in collaborative environments and are eager to contribute to innovative projects that drive meaningful change.
Desirable
Experience with AI/ML technologies and a background in high-performance computing would be advantageous. Familiarity with technical support processes and a commitment to sustainability are also valued traits.
What you'll do
As a Senior Cloud Support Engineer at Crusoe, you will be the primary point of contact for customers seeking technical assistance with our cloud services. You will provide exceptional support through Zendesk, ensuring that customers can effectively utilize our GPU compute power for their projects. Your role will involve troubleshooting complex issues, guiding customers through technical challenges, and collaborating with internal teams to enhance our service offerings. You will also contribute to the development of support documentation and best practices to improve customer experience.
You will work closely with engineering teams to relay customer feedback and help shape the future of our cloud infrastructure. Your insights will be crucial in driving innovation and ensuring that our services meet the evolving needs of our customers. You will participate in exciting projects that leverage cutting-edge technologies, making a tangible impact on the AI revolution and sustainable technology.
What we offer
At Crusoe, you will be part of a mission-driven team that values innovation and sustainability. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. You will work in a collaborative environment where your contributions are recognized and valued. Join us in our commitment to accelerating the abundance of energy and intelligence through responsible cloud infrastructure.
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