Customer Support • Entry-Level

Who you are

You are a passionate individual with a strong interest in the crypto economy, eager to help institutions and projects maximize their use of Cryptio's platform. You thrive in a collaborative environment and are excited about becoming the go-to expert for customers, guiding them through complex issues with empathy and efficiency. You possess excellent communication skills and are comfortable using tools like Slack and Notion to facilitate your work. You are proactive in seeking solutions and enjoy taking ownership of your responsibilities.

Desirable

Experience in customer support or a related field is a plus, especially within the tech or crypto sectors. Familiarity with customer support tools and platforms will help you hit the ground running. A background in finance or technology can also be beneficial as you navigate customer inquiries.

What you'll do

In this role, you will deliver fast and effective support to customers, ensuring they receive the assistance they need to utilize Cryptio's platform effectively. You will partner with Product, Engineering, and Sales teams to resolve issues and surface valuable customer insights that can inform product development. Reporting bugs and sharing feature requests will be part of your responsibilities, as you champion the customer's voice in product discussions. You will also own projects aimed at improving processes, documentation, and the overall help center experience, driving measurable improvements in customer satisfaction and resolution times.

What we offer

At Cryptio, we foster a culture of collaboration and ownership, encouraging you to learn from failures and celebrate wins. We provide a supportive environment where you can grow your skills and contribute to the success of our customers. Additional benefits may vary depending on your location, and we are committed to your professional development with a dedicated budget for training and growth opportunities.