About Cryptio
Accounting solutions for the digital asset era
Key Highlights
- Headquartered in Holborn, London, UK
- $26.2 million raised in Series A funding
- Serves clients including Nexo, AAVE, and Draper Associates
- Remote-first policy with flexible work options
Cryptio, headquartered in Holborn, London, provides institutional-grade accounting, audit, and tax solutions specifically for digital assets. With $26.2 million in Series A funding, Cryptio serves clients like Draper Associates, Nexo, and AAVE, helping them navigate the complexities of crypto transa...
🎁 Benefits
Cryptio offers generous equity options for senior roles, a remote-first work policy, 25 days of annual leave plus bank holidays, comprehensive medical...
🌟 Culture
Cryptio's culture emphasizes flexibility and collaboration, with a remote-first approach that allows employees to work in a way that suits them best. ...
Customer Support • Entry-Level
Overview
Cryptio is hiring a Customer Support Executive to provide expert assistance to customers using their enterprise-grade back-office platform. You'll collaborate with Product, Engineering, and Sales teams to resolve complex issues. This role is ideal for crypto-native problem solvers.
Job Description
Who you are
You are a passionate individual with a strong interest in the crypto economy, eager to help customers navigate complex issues. You thrive in a collaborative environment and are excited about becoming the go-to expert for our customers. Your empathetic approach to problem-solving allows you to deliver effective support while maintaining customer confidence.
You have experience using tools like Slack and Notion, which will help you communicate effectively with both customers and team members. Your ability to develop deep product expertise will enable you to assist teammates with best practices and workarounds, ensuring a seamless customer experience.
What you'll do
In this role, you will not just answer tickets; you will guide customers through their challenges and shape how we scale Customer Operations. You will partner with Product, Engineering, and Sales teams to resolve issues and surface valuable customer insights. Reporting bugs and sharing feature requests will be part of your responsibilities, as you champion the customer’s voice in product discussions.
You will own projects aimed at improving our processes, documentation, and help center experience. Your efforts will drive measurable improvements to time to resolution and customer confidence, making a significant impact on our operations.
What we offer
At Cryptio, we offer a dynamic work environment where you can grow your skills and contribute to the crypto economy. We value collaboration and ownership of outcomes, encouraging you to learn from failures and celebrate wins. Our team is dedicated to building with purpose, and we provide a supportive atmosphere for you to thrive in your role.
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