About Cyara
Transforming customer experience with automated assurance
Key Highlights
- Headquartered in Redwood City, California
- Over 1,000 enterprise customers including Vodafone & Telstra
- Supports the entire CX software development lifecycle
- Flexible remote work policy and generous PTO
Cyara, headquartered in Redwood City, California, is the leading Automated CX Assurance Platform provider, serving notable clients like Vodafone, Telstra, and American Express. The platform supports the entire customer experience software development lifecycle, including design, functional testing, ...
🎁 Benefits
Cyara offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a learning budget to s...
🌟 Culture
Cyara fosters a culture focused on innovation and customer success, encouraging teams to prioritize quality and efficiency in delivering exceptional c...
Overview
Cyara is hiring a Senior Software Engineer to develop and maintain their AI-powered customer experience assurance platform. You'll work with Python and REST APIs to enhance the functionality of the system. This position requires significant experience in software engineering.
Job Description
Who you are
You have a strong background in software engineering with a focus on Python — you understand how to build scalable applications and have experience working with REST APIs to integrate various services. Your expertise allows you to contribute to the development of innovative solutions that enhance customer experience.
With a minimum of 5 years of experience in software development, you have a proven track record of delivering high-quality software solutions. You are comfortable working in a collaborative environment and can effectively communicate technical concepts to both technical and non-technical stakeholders.
You embrace curiosity and are always looking for ways to improve your skills and the products you work on. You are passionate about delivering excellence and understand the importance of customer satisfaction in software development.
Desirable
Experience with cloud platforms such as AWS or Azure would be a plus, as would familiarity with AI technologies and their application in customer experience.
What you'll do
As a Senior Software Engineer at Cyara, you will be responsible for designing and implementing features that improve the functionality of our customer experience assurance platform. You will collaborate with cross-functional teams to understand user needs and translate them into technical requirements.
You will work on enhancing the existing codebase, ensuring that the software is maintainable and scalable. Your role will involve writing clean, efficient code and participating in code reviews to uphold the quality of the software.
You will also be involved in troubleshooting and debugging issues that arise in production, ensuring that our platform remains reliable and effective for our users. Your contributions will directly impact the quality of customer interactions across various channels.
What we offer
At Cyara, we provide a dynamic work environment where innovation thrives. You will have the opportunity to work with cutting-edge technologies and be part of a team that is dedicated to improving customer experiences globally. We value diversity and inclusivity, and we encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to deliver exceptional customer experiences through technology.
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