Customer Solutions Engineer • Mid-Level

Who you are

You have a strong background in customer solutions engineering, with experience in managing deployment planning and operations. You thrive in collaborative environments and enjoy working with diverse teams to solve complex problems. Your ability to communicate effectively with both technical and non-technical stakeholders sets you apart, allowing you to bridge gaps and ensure customer satisfaction. You are motivated by the impact of your work, especially in the innovative field of autonomous technology.

You possess a keen understanding of deployment processes and are skilled in application design and KPI identification. Your experience includes supporting both pre-sales and post-sales activities, ensuring that customers receive the training and support they need for successful deployment. You are always looking for ways to improve internal processes and incorporate lean principles into your work, demonstrating a commitment to continuous improvement.

What you'll do

In this role, you will manage and support pre-sales solution engineering, which includes customer validation and deployment planning. You will work closely with customers to understand their needs and ensure that Cyngn's technology integrates seamlessly into their workflows. Your expertise will be crucial in assisting sales as a subject matter expert, helping to validate prospective customers and discuss product offerings.

Post-sales, you will manage customer operations, focusing on training and deployment launch. You will execute to KPIs, ensuring that customers achieve their desired outcomes with our autonomous vehicles. Your role will also involve identifying opportunities for continuous improvement in internal sales and deployment processes, making your contributions vital to the success of the team and the company.

What we offer

At Cyngn, you will be part of a small yet dynamic team that operates with the energy of a startup while benefiting from the stability of a publicly traded company. You will have the opportunity to work on cutting-edge technology that is already deployed in real-world applications, allowing you to see the tangible impact of your work. We foster a collaborative and inclusive culture where every team member's perspective is valued, driving our innovation forward. Join us to be part of a welcoming team that is dedicated to pushing the boundaries of autonomous technology.