About Ada
Empowering brands with AI-driven customer interactions
Key Highlights
- Automated 2.6 billion brand interactions globally
- Supports 320+ brands including Zoom, Facebook, and Square
- No-code platform for easy implementation
- Fully remote workforce with flexible schedules
Ada is a leading AI-powered customer experience solution headquartered in Toronto, ON, specializing in automated brand interactions. With over 2.6 billion automated interactions and partnerships with 320+ brands including Zoom, Facebook, and Square, Ada's no-code platform empowers companies to deliv...
🎁 Benefits
Ada offers unlimited vacation, a generous stock option plan, and a wellness account. Employees enjoy comprehensive health benefits including dental, o...
🌟 Culture
Ada fosters a digital-first culture that prioritizes innovation in customer interactions. The company emphasizes the importance of AI and automation i...
Overview
Ada is hiring a Customer Solutions Consultant II to guide clients through post-sales success and enhance their customer service experience. This role requires strong advisory skills and a passion for AI-driven solutions.
Job Description
Who you are
You have a strong background in customer service and consulting, ideally with experience in AI or technology-driven environments. You understand the importance of delivering exceptional customer experiences and are driven to help organizations achieve their goals through effective solutions. Your communication skills are top-notch, allowing you to build trust and rapport with clients while navigating complex challenges. You are proactive and detail-oriented, ensuring that every aspect of the customer journey is optimized for success.
Desirable
Experience with AI technologies or customer service platforms is a plus. Familiarity with project management tools and methodologies will help you excel in this role. A background in data analysis can also be beneficial as you work to understand client needs and measure success.
What you'll do
As a Customer Solutions Consultant II at Ada, you will play a pivotal role in ensuring the success of our clients post-sale. You will act as a trusted advisor, guiding organizations through the implementation and optimization of our AI customer service solutions. Your responsibilities will include conducting needs assessments, developing tailored strategies, and providing ongoing support to ensure clients achieve their desired outcomes. You will collaborate closely with cross-functional teams, including sales, product, and engineering, to deliver exceptional service and drive customer satisfaction. Your insights will help shape the future of our offerings as you gather feedback and identify areas for improvement.
What we offer
At Ada, we believe in fostering a culture of growth and continuous improvement. You will have the opportunity to work with leading brands and contribute to innovative AI solutions that transform customer service. We offer competitive compensation and benefits, along with a supportive environment that encourages professional development. Join us in our mission to make customer service extraordinary for everyone, and be part of a team that values your contributions and empowers you to succeed.
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