Customer Success • Mid-Level

Who you are

You have a strong background in clinical support and training, ideally within the healthcare or dental industry. Your experience includes delivering high-impact onboarding and coaching clinicians through digital workflows, ensuring they feel confident and supported in their practices. You possess excellent communication skills, allowing you to effectively convey complex information in an understandable manner. You are adaptable and thrive in a role that requires both technical expertise and customer interaction. Your ability to resolve technical clinical issues makes you a trusted authority among clinicians. You are comfortable with travel, as this role includes up to 50% travel for in-practice training and support.

What you'll do

In this role, you will be responsible for delivering localized, high-impact onboarding sessions, both virtually and in-practice, to build clinician confidence with scanning and digital workflows. You will observe workflows and provide real-time coaching to reinforce best practices and elevate scan quality. Your role will also involve acting as the clinical authority for training and customer experience, ensuring that practices adopt digital workflows confidently. You will work closely with the market launch team to shape customer success and market readiness, playing a crucial role in the long-term digital adoption of Dandy's solutions.

What we offer

Dandy offers a dynamic work environment where you can make a significant impact on the dental industry. You will be part of a team that is dedicated to transforming dental practices through technology and innovation. We provide opportunities for professional growth and development, as well as a supportive culture that values collaboration and excellence. Our commitment to inclusivity ensures that all team members feel valued and empowered to contribute to our mission.