Technical Solutions Engineer • Senior

Who you are

You have over 5 years of experience in technical solutions engineering, particularly in providing frontline support for complex data platforms. Your expertise in troubleshooting and diagnostics allows you to resolve high-impact technical issues effectively, ensuring system performance and reliability. You possess strong communication skills, enabling you to engage with customers directly and understand their technical requirements. Your ability to conduct thorough root cause analyses and develop preventive measures showcases your proactive approach to incident management.

You thrive in collaborative environments, working closely with engineering, product management, and DevOps teams to share insights and drive improvements. Your experience with data intelligence platforms, particularly Databricks, equips you with the knowledge to address escalated issues efficiently. You are detail-oriented, creating and maintaining documentation that enhances knowledge sharing within the team.

What you'll do

In this role, you will serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. You will provide expert-level troubleshooting and resolution for complex problems affecting system performance. Engaging directly with customers, you will ensure high levels of satisfaction by delivering timely and actionable solutions. You will lead the resolution of high-priority incidents, coordinating with various teams to address and mitigate issues swiftly.

Your responsibilities will include conducting thorough root cause analyses and developing preventive measures to avoid recurrence of issues. You will collaborate with internal teams to share insights and identify recurring problems, driving improvements to the platform. Additionally, you will create and maintain detailed documentation on support processes and solutions, contributing to the overall knowledge base of the organization.

What we offer

Databricks offers a dynamic work environment where you can grow your skills and make a significant impact on our platform's success. You will have the opportunity to work with cutting-edge technologies and collaborate with talented professionals in the field. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of data intelligence and delivering exceptional support to our customers.