About Databricks
Empowering data teams with unified analytics
Key Highlights
- Headquartered in San Francisco, CA
- Valuation of $43 billion with $3.5 billion raised
- Serves over 7,000 customers including Comcast and Shell
- Utilizes Apache Spark for big data processing
Databricks, headquartered in San Francisco, California, is a unified data analytics platform that simplifies data engineering and collaborative data science. Trusted by over 7,000 organizations, including Fortune 500 companies like Comcast and Shell, Databricks has raised $3.5 billion in funding, ac...
π Benefits
Databricks offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from a l...
π Culture
Databricks fosters a culture of innovation with a strong emphasis on data-driven decision-making. The company values collaboration across teams and en...
Technical Solutions Engineer β’ Senior
Databricks β’ Bengaluru - On-Site
Skills & Technologies
Overview
Databricks is hiring a Staff Technical Solutions Engineer to deliver exceptional support for their Data Intelligence platform. You'll engage with customers to resolve complex technical challenges and drive platform improvements. This role requires over 12 years of experience in technical solutions.
Job Description
Who you are
You are a highly skilled Technical Solutions Engineer with over 12 years of experience in providing frontline support for complex technical issues. You have a strong background in troubleshooting and diagnostics, ensuring system performance and reliability for data solutions. Your expertise allows you to engage directly with customers, understanding their technical issues and providing clear, actionable solutions to enhance their satisfaction.
You excel in incident management, leading the resolution of high-priority incidents and coordinating with various teams to address issues swiftly. Your ability to conduct thorough root cause analyses and develop preventive measures is key to avoiding recurrence of problems. You are also a collaborative team player, working closely with engineering, product management, and DevOps teams to share insights and drive improvements to the platform.
What you'll do
In this role, you will serve as the primary technical point of contact for escalated issues related to the Databricks Data Intelligence platform. You will provide expert-level troubleshooting and resolution for complex problems affecting system performance. Engaging with customers directly, you will understand their technical requirements and ensure high levels of satisfaction through timely solutions.
You will lead the resolution of high-priority incidents, coordinating with various teams to mitigate issues swiftly. Your responsibilities will include conducting root cause analyses and developing preventive measures to avoid recurrence. You will also create and maintain detailed documentation on support processes and solutions, ensuring knowledge sharing within the team.
Collaboration is key in this role, as you will work closely with engineering, product management, and DevOps teams to identify recurring issues and drive improvements to the Databricks Data Intelligence platform. Your insights will help shape the future of the platform, ensuring it meets the evolving needs of customers.
What we offer
At Databricks, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on cutting-edge technology that is transforming the data landscape, making a significant impact on how organizations leverage data for intelligence and decision-making.
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