Technical Solutions Engineer • Senior

Who you are

You have a minimum of 4 years of experience designing, building, testing, and maintaining solutions in the Big Data ecosystem. Your background includes providing technical support and troubleshooting complex issues, which has equipped you with a deep understanding of customer needs and technical challenges. You are proficient in AWS and Azure, and you have a strong grasp of the Databricks platform, enabling you to guide customers effectively on their journey. Your communication skills are top-notch, allowing you to articulate complex technical concepts to both technical and non-technical stakeholders. You thrive in a hybrid work environment, balancing time between the office and remote work while being a proactive advocate for customer success.

What you'll do

In this role, you will troubleshoot and resolve complex customer issues related to the Databricks platform, ensuring that customers achieve their strategic goals. You will provide best practices support for custom-built solutions developed by Databricks customers and deliver suggestions for improving performance in customer-specific environments. Your responsibilities will also include assisting with issues around third-party integrations with the Databricks environment. You will collaborate closely with engineering and escalation teams to achieve resolution of customer issues and requests, and participate in the creation and maintenance of company documentation and knowledge articles. Additionally, you will strengthen your expertise in AWS, Azure, and the Databricks platform through continuous learning and internal training programs. You may also participate in weekend and weekday on-call rotations as needed.

What we offer

At Databricks, we offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with cutting-edge technology and be part of a team that is shaping the future of data analytics. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our São Paulo office and be a pioneer in our mission to empower organizations to make data-driven decisions.