About Geotab
Empowering fleets with intelligent telematics solutions
Key Highlights
- Over 40,000 customers, including Fortune 500 companies
- Headquartered in Oakville, ON with 1001+ employees
- Raised over $140 million in funding
- Offers financial incentives for electric vehicle purchases
Geotab, headquartered in Oakville, ON, is a leader in fleet telematics, offering advanced tracking and management solutions for businesses of all sizes. With over 40,000 customers, including many Fortune 500 companies, Geotab's platform provides actionable insights from real-time and historical trip...
π Benefits
Geotab offers competitive medical and health benefits, a hybrid work model, and flexible work schedules. Employees receive a financial bonus for new p...
π Culture
Geotab fosters a culture of innovation and sustainability, focusing on open platform solutions that empower businesses to optimize their fleet managem...
Overview
Geotab is hiring a Customer Success Manager to help businesses grow and succeed by leveraging IoT and connected transportation solutions. You'll work in a dynamic environment focused on customer satisfaction and operational efficiency. This role requires strong interpersonal skills and a commitment to customer service.
Job Description
Who you are
You have a strong background in customer success or account management, with a proven track record of helping clients achieve their goals. Your excellent communication skills allow you to build strong relationships with customers, ensuring they receive the support they need to maximize the value of our solutions. You are adaptable and thrive in a fast-paced environment, ready to take on new challenges as they arise.
You understand the importance of data analytics and how it can drive business decisions. Your ability to analyze customer needs and translate them into actionable insights will be key in helping our clients optimize their operations. You are passionate about technology and its potential to transform businesses, and you are eager to share that enthusiasm with others.
What you'll do
As a Customer Success Manager at Geotab, you will be the primary point of contact for our clients, guiding them through the onboarding process and ensuring they are fully equipped to utilize our IoT solutions effectively. You will work closely with cross-functional teams to address customer inquiries and resolve any issues that may arise. Your role will involve conducting regular check-ins with clients to assess their satisfaction and identify opportunities for further engagement.
You will also be responsible for developing training materials and resources to help customers understand our products better. By leveraging your knowledge of our platform, you will empower clients to make data-driven decisions that enhance their fleet management and operational efficiency. Your success will be measured by customer retention rates and overall satisfaction, making your contributions vital to our company's growth.
What we offer
At Geotab, we offer a collaborative and inclusive work culture where you can thrive. You will have access to professional development opportunities and the chance to work with a diverse team of talented individuals. We believe in the importance of work-life balance and provide flexible working arrangements to support our employees. Join us and be part of a company that is making a significant impact in the world of connected transportation.
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