Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in customer-facing roles where you've developed relationships with clients. Your ability to communicate complex technical concepts clearly is one of your key strengths, and you thrive in environments where you can educate and assist others. You are familiar with various technologies and integrations, which allows you to troubleshoot effectively and provide valuable insights to customers. You understand the importance of customer satisfaction and are committed to ensuring that clients have a positive experience with the product. You are adaptable and can handle multiple client requests simultaneously while maintaining a high level of service. You are eager to learn and grow within the company, contributing to the overall success of the team.

What you'll do

As a Premier Support Engineer at Datadog, you will respond to client requests through various channels, including phone, chat, and tickets, ensuring timely and effective support. You will develop strong relationships with Premier Customers, gaining a deep understanding of their unique environments and needs. Your role will involve reproducing issues and diving into the 600+ integrations that Datadog supports, allowing you to provide tailored solutions. You will also be responsible for creating documentation and knowledge base articles to enhance the support experience for both clients and internal teams. Participating in routine health check meetings with Premier Customers will be a key part of your responsibilities, as you will drive product conversations based on insights gained during client interactions. You will work collaboratively with other team members to ensure that all customer inquiries are addressed promptly and effectively, contributing to the overall success of Datadog's customer support efforts.

What we offer

Datadog values a collaborative office culture that fosters creativity and teamwork. As part of a hybrid workplace, you will have the flexibility to create a work-life balance that suits your needs. The company is committed to your professional growth and development, providing opportunities for you to expand your skills and advance your career. You will be part of a dynamic team that is dedicated to delivering exceptional support to clients, making a meaningful impact on their experience with Datadog. The company also offers competitive compensation and benefits, ensuring that you are rewarded for your contributions to the team and the organization.