Technical Support Engineer • Mid-Level

Who you are

You have experience in technical support or customer success, ideally within a SaaS environment — you understand the importance of customer satisfaction and have a knack for problem-solving. You are comfortable engaging with clients through various channels, including phone, chat, and tickets, and you thrive in a collaborative environment where you can build relationships with Premier Customers. You possess strong communication skills, allowing you to educate clients on the use of the platform effectively. You are detail-oriented and can reproduce issues while diving into the 600+ integrations that Datadog works with. You have a proactive approach to building out documentation and knowledge-based articles for a variety of technologies, ensuring that clients have the resources they need to succeed.

Desirable

Experience with Datadog's platform is a plus, as is familiarity with cloud technologies and integrations. You are eager to learn and adapt to new challenges, and you enjoy participating in routine health check meetings with Premier Customers to drive product conversations based on their needs.

What you'll do

As a Technical Support Engineer 2, you will respond to client requests on our fast-paced team while continuing to educate our clients on the use of the Datadog platform. You will develop relationships with our Premier Customers, working hand-in-hand to truly understand their distinct environments and ensure their success. You will reproduce issues and dive into the various integrations that Datadog supports, helping clients troubleshoot and resolve technical questions. You will also build out documentation and knowledge-based articles to enhance the support experience for our clients. Your role will involve participating in cadence calls, demos, presentations, and conferences, contributing to various side projects that enhance the overall customer experience. You will work in a hybrid environment, balancing in-office collaboration with remote work to create a work-life harmony that best fits you.

What we offer

At Datadog, we value our office culture and the relationships and collaboration it fosters. We offer a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. You will be immersed in a fast-paced environment where you will be challenged, but you will also immediately witness your contributions to Datadog and our customers. We encourage you to apply even if your experience doesn't match every requirement — your curiosity and willingness to learn are just as important as your technical skills.