About Datadog
The cloud monitoring platform engineers love
Key Highlights
- Public company (NYSE: DDOG) - strong equity upside
- 26,000+ enterprise customers including Netflix & Samsung
- NYC headquarters with offices in Paris, Dublin, Sydney
- $1.5B raised from Sequoia, IVP, and Index Ventures
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
🎁 Benefits
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
🌟 Culture
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Skills & Technologies
Overview
Datadog is seeking a Technical Support Engineer 2 to assist Premier Customers with technical inquiries and ensure their success with the platform. You'll engage with clients through various support channels and contribute to documentation efforts. This role requires strong communication skills and familiarity with Datadog's integrations.
Job Description
Who you are
You have experience in technical support or customer success, ideally within a SaaS environment, and possess a strong understanding of cloud-based technologies. You are skilled at building relationships with clients and have a knack for problem-solving, ensuring that customers feel valued and supported. You thrive in a collaborative environment and are eager to share your knowledge with both clients and team members. You are comfortable working in a hybrid setting, balancing remote work with in-office collaboration. You have a proactive approach to learning and are excited about the opportunity to deepen your expertise in Datadog's products and services.
What you'll do
In this role, you will respond to client requests through phone, chat, and tickets, providing timely and effective solutions to their technical questions. You will develop strong relationships with Premier Customers, understanding their unique environments and needs. You will reproduce issues and dive into the 600+ integrations that Datadog supports, ensuring that you can provide accurate and helpful guidance. You will also contribute to building out documentation and knowledge base articles, helping to educate clients on best practices and troubleshooting techniques. Additionally, you will participate in routine health check meetings with Premier Customers, driving product conversations based on insights gained during client interactions. Your contributions will directly impact customer satisfaction and the overall success of Datadog's Premier Support team.
What we offer
Datadog values a collaborative office culture that fosters creativity and strong relationships among team members. You will have the opportunity to work in a hybrid environment, allowing you to create a work-life harmony that suits your needs. As part of the Technical Solutions team, you will be immersed in a fast-paced environment where your contributions will be recognized and appreciated. Datadog is committed to your professional growth, providing opportunities for learning and development as you advance in your career. You will be part of a team that is dedicated to ensuring the success of our customers and driving the company's growth.
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