Technical Account Manager • Lead

Who you are

You have a proven track record in technical account management, with experience leading teams and driving customer success. You understand the importance of building strong relationships with clients and internal partners, ensuring that customer needs are met with technical excellence. You are a people-first manager who values collaboration and fosters a positive team culture. Your ability to coach and mentor individual contributors is key to your leadership style, and you thrive in environments where you can influence strategy and execution. You are results-oriented, with a focus on achieving team KPIs and delivering outcomes that align with organizational goals.

Desirable

Experience in a hybrid workplace is a plus, as you understand the dynamics of remote and in-office collaboration. Familiarity with customer-facing engagements, including escalations and strategic reviews, will enhance your effectiveness in this role. You are comfortable working closely with various departments, including Sales, Customer Success, and Product Management, to align post-sales strategies and execution.

What you'll do

As a Manager 1 in Technical Account Management at Datadog, you will lead a team of up to 6 Technical Account Managers, providing regular one-on-one meetings, team discussions, and performance feedback. You will own and track team KPIs, focusing on scheduling, utilization, productivity, and delivery outcomes. Your role will involve partnering closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to ensure alignment in post-sales strategy and execution. You will lead customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions. Your leadership will drive account strategy discussions focused on product adoption, ensuring that customers realize long-term value from the Datadog platform.

What we offer

At Datadog, we value our office culture and the relationships that build creativity and collaboration. We operate as a hybrid workplace, allowing you to create a work-life harmony that best fits your needs. You will have the opportunity to work with a talented team of technical leaders and contribute to Datadog's continued global growth. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives.