Technical Account Manager • Senior

Who you are

You have a strong technical background and a passion for customer success — your experience in managing complex technical accounts has equipped you with the skills to navigate high-impact challenges across various environments. You thrive at the intersection of technology and customer leadership, ensuring that enterprise clients achieve their goals while using Kasada's solutions. Your proactive approach to problem-solving and strategic influence makes you an invaluable asset to both the customers and the company.

You are adept at collaborating with cross-functional teams, including Engineering, Product, R&D, and SecOps — your ability to communicate technical concepts clearly to non-technical stakeholders ensures that everyone is aligned on customer needs and expectations. You understand the importance of customer advocacy and leverage your insights to shape the future of Kasada's platform, driving improvements based on real-world feedback.

What you'll do

In this role, you will own the success of Kasada's largest and most complex enterprise customers — you will guide their long-term strategy and resolve high-impact technical challenges that arise in distributed architectures and web infrastructures. Your responsibilities will include conducting regular check-ins with clients to assess their needs, providing technical guidance, and ensuring that they are maximizing the value of Kasada's solutions.

You will work closely with the engineering team to relay customer feedback and advocate for necessary product enhancements — your insights will help shape the development roadmap and ensure that the platform evolves to meet customer demands. Additionally, you will lead initiatives to educate customers on best practices and new features, fostering a strong partnership that drives customer satisfaction and retention.

What we offer

Kasada offers a dynamic work environment where innovation and creativity are encouraged — you will be part of a team that is dedicated to stopping bad bots and making the internet a safer place. We provide opportunities for professional growth and development, ensuring that you have the resources and support needed to excel in your role. Our culture values curiosity and bold ideas, and we believe that diverse perspectives lead to better solutions. Join us in our mission to protect millions of online users every day.