Technical Account Manager • Lead

Who you are

You have a proven track record in managing customer-facing teams, particularly in technical account management or similar roles. Your leadership style emphasizes collaboration and empowerment, allowing your team to thrive while delivering exceptional service to clients. You understand the nuances of public safety technology and are passionate about driving impactful outcomes for agencies. You possess excellent communication skills, enabling you to engage effectively with both your team and executive stakeholders. Your experience includes overseeing program execution and ensuring operational readiness across diverse environments. You are adept at building strategic partnerships and fostering long-term relationships with clients, ensuring their needs are met and exceeded.

What you'll do

As the Manager of Technical Account Managers at Axon, you will lead a dedicated team responsible for supporting our most strategic public safety customers. Your role will involve overseeing the deployment and stabilization of Axon's hardware and software solutions, ensuring that agencies achieve operational readiness and sustained platform adoption. You will be accountable for scaling predictable execution across various delivery models and solution types, driving measurable outcomes that align with Axon's mission. Your leadership will be crucial in maintaining high visibility and engagement with executive stakeholders, ensuring that your team is well-equipped to handle the challenges of public safety technology deployment. You will also focus on continuous improvement, implementing operational governance practices that enhance service delivery and client satisfaction.

What we offer

At Axon, you will be part of a mission-driven organization that values your contributions and encourages your professional growth. We offer a collaborative work environment where diverse perspectives are welcomed, and innovation is celebrated. You will have the opportunity to make a meaningful impact in the public safety sector, working alongside passionate individuals who are committed to protecting life. Our culture emphasizes continuous learning and development, providing you with the resources and support needed to excel in your role. Join us in our mission to create a safer world through technology.