Technical Support Engineer • Mid-Level

Who you are

You have experience in technical support or customer service, ideally in a technology-focused environment — you understand the importance of customer satisfaction and have a knack for troubleshooting complex issues. You are comfortable communicating with clients and can explain technical concepts in a clear and concise manner. You thrive in a collaborative setting and enjoy building relationships with customers to understand their unique needs. You are proactive in seeking solutions and are eager to learn about the various integrations and functionalities of Datadog's platform. You have a strong attention to detail and are capable of creating documentation that helps both customers and internal teams. You are adaptable and can manage multiple tasks while maintaining a high level of service.

What you'll do

As a Technical Support Engineer 2 at Datadog, you will be the go-to expert for our Premier Customers, assisting them with any technical questions they may have about our platform. You will troubleshoot client requests through phone, chat, and ticketing systems, ensuring that each customer receives timely and effective support. You will develop strong relationships with our Premier Customers, working closely with them to understand their distinct environments and needs. You will reproduce issues and dive into the 700+ integrations that Datadog supports, helping customers navigate challenges effectively. You will also contribute to building out documentation and knowledge base articles, sharing your insights and solutions with the wider team. Regular health check meetings with Premier Customers will be part of your responsibilities, allowing you to proactively address any concerns and drive product conversations based on customer feedback. You will participate in cadence calls, demos, and presentations, showcasing your expertise and helping to educate clients on best practices for using Datadog.

What we offer

At Datadog, we value our office culture and the relationships that come from collaboration. We operate as a hybrid workplace, allowing you to create a work-life harmony that suits you best. You will have the opportunity to work in a fast-paced environment where your contributions will have a direct impact on our customers' success. We encourage you to apply even if your experience doesn't match every requirement — we believe in the potential of our team members and support their growth within the company.