Technical Support Engineer • Mid-Level

Who you are

You have a strong technical background with experience in troubleshooting and problem-solving — you thrive in environments where you can leverage your expertise to assist others and improve processes. Your ability to communicate complex technical concepts clearly is one of your key strengths, allowing you to engage effectively with both customers and internal teams. You are passionate about technology and enjoy staying updated with the latest trends and tools in the industry. You have a collaborative mindset and enjoy working in a team-oriented environment where you can share knowledge and learn from others. Your experience in customer-facing roles has equipped you with the skills to handle challenging situations with professionalism and empathy. You are adaptable and can manage multiple priorities while maintaining a focus on delivering high-quality support.

Desirable

Experience with Datadog's platform is a plus, as it will enable you to provide even more effective support to our customers. Familiarity with software development processes and tools will also enhance your ability to collaborate with engineering and product teams.

What you'll do

As a Technical Escalations Engineer 3, you will be at the forefront of customer support, tackling the most challenging technical issues that arise. You will work closely with customers to understand their needs and provide tailored solutions that enhance their experience with Datadog's products. Your role will involve conducting in-depth investigations into technical problems, collaborating with engineering teams to refine and improve our platform based on customer feedback. You will also have the opportunity to mentor junior team members, sharing your knowledge and helping them grow in their roles. Your contributions will directly impact customer satisfaction and the overall success of Datadog's offerings.

What we offer

Datadog values a collaborative and inclusive workplace culture, where employees can thrive and contribute to the company's success. We offer a hybrid work environment that allows for flexibility and work-life balance. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. Our benefits package includes competitive compensation, health and wellness programs, and a supportive team atmosphere that encourages innovation and creativity. Join us at Datadog and be part of a team that is redefining technical support and customer engagement.