About Datadog
The cloud monitoring platform engineers love
Key Highlights
- Public company (NYSE: DDOG) - strong equity upside
- 26,000+ enterprise customers including Netflix & Samsung
- NYC headquarters with offices in Paris, Dublin, Sydney
- $1.5B raised from Sequoia, IVP, and Index Ventures
Datadog (NYSE: DDOG) is a leading cloud observability platform that provides monitoring and analytics for applications, infrastructure, and logs. Trusted by over 26,000 customers including major companies like Netflix, Samsung, and Airbnb, Datadog is headquartered in New York City. The company went ...
🎁 Benefits
Datadog offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy. Employees also benefit from a learning ...
🌟 Culture
Datadog fosters an engineering-first culture, with 70% of its workforce comprising engineers. The company emphasizes a strong focus on solving complex...
Skills & Technologies
Overview
Datadog is hiring a Technical Escalations Engineer 2 to tackle complex technical problems and enhance customer experience. You'll leverage your expertise in Datadog's platform to provide high-impact solutions. This role requires strong problem-solving skills and technical knowledge.
Job Description
Who you are
You have a strong technical background and experience in customer-facing roles, ideally with 3+ years in technical support or engineering. Your problem-solving skills are exceptional, and you thrive in challenging situations where you can apply your expertise to help customers succeed. You are passionate about technology and have a deep understanding of monitoring and alerting systems, which allows you to effectively troubleshoot and resolve issues. You possess excellent communication skills, enabling you to convey complex technical concepts to both technical and non-technical audiences. You enjoy collaborating with cross-functional teams and have a knack for mentoring others, helping elevate the technical capabilities of your peers.
What you'll do
As a Technical Escalations Engineer 2 at Datadog, you will be at the forefront of customer engagement, addressing the most challenging technical issues that arise. You will work closely with customers to understand their needs and provide tailored solutions that enhance their experience with Datadog's platform. Your role will involve collaborating with engineering and product teams to refine and evolve the platform based on customer feedback and technical challenges encountered. You will also mentor junior team members, sharing your knowledge and expertise to help them grow in their roles. Your contributions will directly impact the performance and reliability of our services, ensuring that our customers can harness the full power of Datadog's offerings.
What we offer
At Datadog, we offer a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values collaboration and innovation, working alongside some of the brightest minds in the industry. We provide competitive compensation and benefits, along with opportunities for professional development and continuous learning. Join us in redefining solutions and delivering exceptional customer experiences.
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